Contact Us

Got a question about something you read on brandery.org, spotted an offer that's changed, or want to suggest a platform we haven't covered yet? This page explains what we can help with, what we can't, and the best way to reach us.

What we can help with

Sweepstakes Casinos is an independent research and comparison site covering sweepstakes casinos and social casinos available to US players. We're happy to hear from readers on topics like:

• Corrections to an offer, promotion, or state-eligibility detail listed on one of our pages
• Questions about how the Gold Coins and Sweepstakes Coins model works on the platforms we cover
• Feedback on our editorial ratings or the criteria we use to compare operators such as Spinblitz, Crown Coins, Lone Star, Free Spins, SplashCoins, MegaBonanza, Spree, and Crash Duel
• Suggestions for new or newly launched sweepstakes casinos we haven't reviewed
• General feedback on the site's usability, accuracy, or content

What we can't do

Because Sweepstakes Casinos is a comparison and review resource, not an operator, there are some requests we're not able to action directly. If your question falls into one of these areas, you'll need to go through the platform itself rather than through us:

• Account issues — password resets, login problems, or account verification are handled by each individual sweepstakes casino, not by us
• Prize redemptions — questions about a specific Sweepstakes Coins redemption, processing time, or identity verification step need to go to the operator's own support team
• Purchases and billing — any charge for a Gold Coins package, refund request, or payment dispute is between you and the platform you used
• Legal advice — we can point you toward general information on state-by-state availability, but we can't confirm whether a specific site is permitted to operate in your state. That determination sits with the operator and applicable state law

If your question is about how sweepstakes casinos work in general — including the free-to-play model, eligibility rules, or how redemption typically works — our Responsible Gambling page and Terms and Conditions page cover much of that ground and are worth checking first.

Before you write in, a few things worth knowing

A lot of contact requests we receive are really questions about how the sweepstakes model works rather than genuine site errors, so it's worth checking these points first:

1. Participation on legitimate sweepstakes casinos is generally free — "no purchase necessary" is a real legal concept, and platforms typically offer a free alternative method of entry alongside any paid coin packages
2. Availability varies by state. Operators decide for themselves which states they serve, and some states restrict or prohibit sweepstakes casinos entirely, so a platform listed here may not be available where you live
3. Redemption of Sweepstakes Coins usually involves a minimum threshold and identity verification before any prize is processed — this isn't unique to one operator, it's standard across the industry
4. Laws in this space change frequently. What was accurate at our last fact-check may have shifted, so always confirm current terms directly on the operator's own site before signing up

How our editorial process works

Every operator on brandery.org is researched against the same set of factors — welcome offers and their conditions, the size and variety of the game library, how the Gold Coins and Sweepstakes Coins system is structured, redemption thresholds, and the states each platform serves. Ratings reflect that research, not payment. Commission from any affiliate partnership does not influence position or score, and we say so clearly wherever a ranked list appears. If you believe a rating doesn't reflect current terms, that's exactly the kind of message we want to hear.

For more on who we are and how the site is run, see our About Us page.

Getting a useful response

When you reach out, it helps to include:

• The exact page or operator your question relates to
• What you expected to see versus what you found
• Your state, if the question involves eligibility or availability — this helps us understand which operator terms apply to your situation

We read every message that comes in, though as an independent research site we can't guarantee a response time and can't act as a substitute for an operator's own support channel. If your question is urgent — for example, it concerns an in-progress redemption or a locked account — contact the platform directly rather than waiting on us.

A note on age and eligibility

This site, and every sweepstakes casino listed on it, is intended for adults of legal age only — 18 or older at minimum, with some operators requiring 21 depending on the state and the platform's own policy. Nothing on brandery.org is directed at minors, and any contact from someone under the applicable age limit for their state will not be actioned.